Privacy Policy
Last updated: January 2025
1. Introduction
Welcome to LÜYA ("we," "our," or "us"). We are committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and related services (collectively, the "Service").
LÜYA is a personal transformation companion designed to support your inner journey. We understand that the information you share with us is deeply personal, and we treat it with the utmost care and respect.
2. Information We Collect
2.1 Information You Provide
- Account information (email address, name)
- Profile preferences and settings
- Journal entries and reflections you choose to save
- Conversations with the AI Guide
- Feedback and communications with our support team
2.2 Automatically Collected Information
- Device information (device type, operating system)
- Usage data (features used, session duration)
- App performance and crash reports
3. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our Service
- Personalize your experience with the AI Guide
- Generate insights and recommendations tailored to your journey
- Communicate with you about updates, features, and support
- Ensure the security and integrity of our Service
- Comply with legal obligations
4. Data Security
We implement industry-standard security measures to protect your personal information. Your data is encrypted both in transit and at rest. We regularly review and update our security practices to ensure your information remains protected.
Your journal entries and conversations with the AI Guide are treated as highly confidential. We do not sell, share, or use your personal reflections for advertising purposes.
5. Data Retention
We retain your personal information for as long as your account is active or as needed to provide you with our Service. You may request deletion of your data at any time through the app settings or by contacting us directly.
6. Your Rights
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate data
- Request deletion of your data
- Export your data in a portable format
- Withdraw consent for data processing
- Lodge a complaint with a supervisory authority
7. Third-Party Services
Our Service may integrate with third-party services for analytics, payment processing, and AI capabilities. These services have their own privacy policies, and we encourage you to review them. We only share the minimum necessary information with these providers.
8. Children's Privacy
Our Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of the Service after such changes constitutes acceptance of the updated policy.
10. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us at:
Email: privacy@luya.app
Website: Contact Page